Welcome to Rustic Western Wear’s FAQ page, where we aim to answer your questions as clearly as a cowboy’s call across the prairie. Below you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, don’t hesitate to reach out to our friendly customer service team.

About Our Products

Q: What types of products does Rustic Western Wear specialize in?
A: We’re proud to offer authentic western wear for the whole family, including:
  • High-quality boots for men, women, and children
  • Durable denim jeans and shirts
  • Stylish belts and accessories
  • Protective flame-resistant clothing
  • Special occasion wear including bridal outfits
  • Western-themed gifts and decor
Our products are designed to combine traditional western style with modern comfort and durability.
Q: Do you offer products for children?
A: Absolutely! We have a dedicated selection of western wear for young cowboys and cowgirls, including:
  • Boy’s and Girl’s Denim
  • Children’s boots and shoes
  • Youth belts and accessories
  • Boy’s and Girl’s shirts
  • Boy’s outerwear
Q: What makes your western wear authentic?
A: Our products are carefully selected to honor western traditions while meeting modern standards. We focus on:
  • Quality materials that stand up to ranch life
  • Classic designs with genuine western details
  • Functional features for real cowboys and cowgirls
  • Comfort that lasts from dawn till dusk

Ordering & Account Questions

Q: What payment methods do you accept?
A: We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for your convenience. All transactions are securely processed.
Q: How can I track my order?
A: Once your order ships, we’ll send you tracking information via email. You can follow your package’s journey as easily as reading brands on cattle! For standard shipping (DHL/FedEx) and free shipping (EMS), tracking is available from the moment your package leaves our Sacramento ranch.
Q: Can I change or cancel my order after it’s placed?
A: We process orders as quickly as a mustang at full gallop (within 1-2 business days). If you need to make changes, contact us immediately at [email protected] and we’ll do our best to accommodate your request before your order ships.

Shipping & Delivery

Q: What are your shipping options and costs?
A: We offer two reliable shipping options:
  • Standard Shipping – $12.95 via DHL or FedEx (10-15 day delivery after processing)
  • Free Shipping – For orders over $50 via EMS (15-25 day delivery after processing)
All orders take 1-2 business days to process before shipping.
Q: Do you ship internationally?
A: Yes, we ship worldwide like the pioneers of old, though we currently can’t deliver to some Asian and remote areas. International orders may be subject to customs fees, which are the responsibility of the recipient (think of them like a toll on the cattle trail).
Q: How long does delivery typically take?
A: After our 1-2 business day processing time:
  • Standard shipping: 10-15 days
  • Free shipping: 15-25 days
These estimates begin after processing and may vary slightly depending on your location and customs processing times for international orders.

Returns & Exchanges

Q: What is your return policy?
A: We stand by our products like a cowboy stands by his word. If something doesn’t fit right (we know how particular a good boot fit should be), you have 15 days from delivery to initiate a return. Items must be unused, in original condition with tags attached. Contact our customer service team at [email protected] to start the process.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect. We recommend using a trackable shipping method as we can’t be responsible for return packages that don’t make it back to our ranch.
Q: How long does it take to process a refund?
A: Once we receive your return at our Sacramento facility, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email notification when your refund has been processed.

Contact & Customer Service

Q: How can I contact customer service?
A: Our customer service team rides for the brand and is happy to help with any questions: We aim to respond to all inquiries within 1-2 business days.
Q: What are your business hours?
A: Our Sacramento ranch operates Monday through Friday, 9:00 AM to 5:00 PM PST. We’re closed on major US holidays. Orders can be placed online 24/7.

From our family ranch to your wardrobe – we’re honored to be part of your western journey. Happy trails!