Howdy Partner! At Rustic Western Wear, we want you to be completely satisfied with your authentic western gear. If something isn’t quite right with your order, we’re here to help make it right—just like a good neighbor would.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • Accompanied by proof of purchase

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Flame Resistant clothing (due to specialized safety requirements)
  • Bridal items (special orders with customization)
  • Gifts & Decor (personalized items)

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

  1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the item(s) you wish to return or exchange.
  2. Wait for Approval – We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Items – Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship Your Return – Send the package to our ranch at:
    Rustic Western Wear Returns
    2688 Pearl Street
    Sacramento, US 95827

    We recommend using a trackable shipping method as you’re responsible for the package until it reaches us.

  5. Receive Your Refund or Exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rustic Western Wear Team,

I would like to request a [return/exchange] for my order #[Your Order Number] placed on [Order Date].

Item(s) for return/exchange:
– [Product Name], [Size], [Color], Quantity: [X]
– Reason: [Please specify – wrong size, defective, etc.]

For exchanges, I would like:
– [New Product Name], [Size], [Color], Quantity: [X]

Please let me know if you need any additional information.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Shipping Address]

Refund Information

Once your return is received and inspected:

  • Refunds will be processed within 3-5 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable unless the return is due to our error
  • You’ll receive an email notification when your refund has been processed

Please note it may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Exchange Shipping

For exchanges:

  • We’ll ship your new item once we receive your return
  • Standard shipping fees apply for the new item unless the exchange is due to our error
  • If the exchange item is of higher value, you’ll be charged the difference

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover return shipping costs

If you have any questions about our returns and exchanges policy, don’t hesitate to reach out to our friendly customer service team. We’re here to help you get the perfect western wear for your adventures!

Happy Trails,
The Rustic Western Wear Team