Shipping Policy

Howdy Partner! At Rustic Western Wear, we’re committed to delivering your authentic western gear with the same care and attention we’d give our own cattle. Whether you’re shipping out or sending back, we’ve got the details covered below.

Shipping Information

Order Processing

We saddle up fast! All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Methods & Times

We offer two reliable ways to get your western wear to your doorstep:

Note: Delivery times are estimates and may vary depending on destination. We ship worldwide, with the exception of some Asian countries and remote areas.

Returns & Exchanges

We want you to be completely satisfied with your authentic western gear. If something isn’t quite right, we’re here to help make it right—just like a good neighbor would.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. All items must be:

• In original condition (unworn, unwashed, with tags attached)
• In original packaging
• Accompanied by proof of purchase

How to Return or Exchange

Follow these simple steps to initiate your return or exchange:

1. Contact Us within 15 days of receiving your order by emailing [email protected] with your order number and details about the item(s) you wish to return or exchange.
2. Wait for Approval – We’ll respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and instructions.
3. Package Your Items – Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
4. Ship Your Return – Send the package to our ranch at:
   Rustic Western Wear Returns
   2688 Pearl Street
   Sacramento, US 95827

   We recommend using a trackable shipping method as you’re responsible for the package until it reaches us.

5. Receive Your Refund or Exchange – Once we receive and inspect your return, we’ll process your refund or ship your exchange within 3-5 business days.

Refund Information

Once your return is received and inspected:

• Refunds will be processed within 3-5 business days
• The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
• Shipping costs are non-refundable unless the return is due to our error
• You’ll receive an email notification when your refund has been processed

Note: It may take additional time for the refund to appear on your credit card statement, depending on your financial institution.

Exchange Shipping

For exchanges:

• We’ll ship your new item once we receive your return
• Standard shipping fees apply for the new item unless the exchange is due to our error
• If the exchange item is of higher value, you’ll be charged the difference

Damaged or Defective Items

If your item arrives damaged or defective:

• Contact us immediately at [email protected]
• Include photos of the damage or defect
• We’ll arrange for a replacement or refund and cover return shipping costs

If you have any questions about our shipping or returns policy, don’t hesitate to reach out to our friendly customer service team. We’re here to help you get the perfect western wear for your adventures!

Happy Trails,
The Rustic Western Wear Team