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At Rustic Western Wear, we value honesty and clear communication as much as we value quality western gear. These Terms and Conditions outline the rules of the trail for using our website and making purchases. By accessing our site or placing an order, you’re agreeing to these terms just like you’d shake on a good deal.

1. General Terms

Our website, www.rusticwesternwear.com, is operated by Rustic Western Wear from our ranch at 2688 Pearl Street, Sacramento, US 95827. These terms apply to all visitors, customers, and anyone using our services.

2. User Responsibilities

2.1 Account Information

If you create an account with us, you’re responsible for keeping your login details secure and all information accurate and current.

2.2 Prohibited Activities

While we welcome all cowboys and cowgirls, we don’t tolerate:

  • Using our site for any unlawful purpose
  • Attempting to interfere with our site’s operation
  • Copying or reselling our products without permission
  • Providing false information during checkout

3. Products & Services

3.1 Product Descriptions

We saddle up to provide accurate descriptions of our authentic western wear including:

  • Animal Care products
  • Belts & Accessories for men, women, boys, and girls
  • Boots and footwear
  • Denim apparel
  • Flame Resistant clothing
  • Bridal wear
  • Gifts & Decor

However, colors may vary slightly due to monitor settings, and we can’t guarantee complete accuracy of every detail.

3.2 Product Availability

All items are subject to availability. If we can’t fulfill your order, we’ll let you know faster than a jackrabbit and offer alternatives or a full refund.

4. Ordering & Payment

4.1 Placing Orders

When you place an order, you’re making an offer to purchase which we may accept or decline. We’ll send a confirmation email when we’ve saddled up your order.

4.2 Payment Methods

We accept these payment methods at our checkout:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely – we don’t store your full payment details on our servers.

4.3 Pricing

Prices are in USD and don’t include taxes or shipping unless stated. We reserve the right to adjust prices, but we’ll honor the price at the time your order was placed.

5. Shipping & Delivery

5.1 Processing Time

We process orders within 1-2 business days (excluding weekends and holidays).

5.2 Shipping Options

We offer two reliable ways to get your gear:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered in 10-15 business days after shipping
  • Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after shipping

Delivery times are estimates – some destinations may take longer. We ship worldwide except to some Asian countries and remote areas.

5.3 Delivery Issues

If your package seems lost or damaged, contact us at [email protected] within 30 days of shipping.

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

  • In original condition (unworn, unwashed, with tags attached)
  • In original packaging
  • With proof of purchase

6.2 Non-Returnable Items

For safety and hygiene reasons, we can’t accept returns on:

  • Flame Resistant clothing
  • Bridal items
  • Personalized Gifts & Decor

6.3 Refund Process

Refunds are processed within 3-5 business days after we receive your return. Original shipping costs aren’t refundable unless we made an error.

7. Intellectual Property

All content on our site – from product designs to images to our brand name – is the property of Rustic Western Wear or our partners. You can’t use any of it without our written permission, just like you wouldn’t borrow another cowboy’s hat without asking.

8. Limitation of Liability

While we take great care with our products and services, Rustic Western Wear won’t be liable for:

  • Indirect or consequential losses
  • Loss of profits or data
  • Issues beyond our reasonable control

Our total liability to you won’t exceed the purchase price of the products you ordered.

9. Changes to These Terms

We may update these terms occasionally – the current version will always be posted here with the latest date. Continued use of our site means you accept the updated terms.

10. Governing Law

These terms are governed by the laws of California, USA. Any disputes will be handled in Sacramento courts.

11. Contact Us

If you have any questions about these Terms and Conditions, reach out to our friendly team:

Email: [email protected]
Address: 2688 Pearl Street, Sacramento, US 95827

Thank you for choosing Rustic Western Wear for your authentic western gear. We appreciate your business and are honored to be part of your western lifestyle journey.

Happy Trails,
The Rustic Western Wear Team